Terms & Conditions

We want every stay at Seaside Hideaway Hotel to be straightforward, comfortable and enjoyable. These terms and conditions explain how our bookings, payments and cancellations work and apply to all direct bookings made with us, whether online, by telephone or in person.

Please read these terms before confirming your booking. If you have any questions or would like to discuss any aspect of your stay, please contact us on 01723 363178.

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General Terms & Conditions

1. Booking & Confirmation

A booking is confirmed once Seaside Hideaway Hotel has received valid debit or credit card details and issued a booking confirmation.

The person making the booking is responsible for ensuring that all guests included in the booking are aware of and comply with these terms and conditions.

Seaside Hideaway Hotel is an adults-only hotel. All guests must be aged 18 or over at the time of their stay.

Direct bookings made through our website or by telephone may include rates and special offers that are not available through third-party booking platforms.

2. Minimum Stay

Seaside Hideaway Hotel operates a minimum stay of two consecutive nights.

A confirmed booking cannot be amended in a way that reduces the remaining stay to one night.

Any request to reduce the number of nights in an existing booking will be treated as a partial cancellation, and our Cancellation Policy will apply to the night or nights being cancelled.

3. Check-In & Check-Out

Check-in: 3:00pm to 8:00pm
Check-out: by 10:30am

We ask guests to arrive by 8:00pm wherever possible.

We understand that unexpected delays can happen, including traffic disruption, breakdowns and other circumstances outside a guest's control. If you believe you may arrive after 8:00pm, please contact us as soon as possible and keep us informed of your expected arrival time.

Where we have been kept informed, we will always make reasonable efforts to arrange a suitable alternative check-in where possible.

Failure to arrive by the agreed time without contacting us may result in the booking being treated as a no-show.

Early check-in or late check-out may occasionally be available by prior arrangement and may incur an additional charge.

4. Occupancy

Only registered guests may stay overnight at Seaside Hideaway Hotel.

The maximum occupancy of each room must not be exceeded. Please contact us before arrival if there is any change to the guests included in your booking.

5. Smoking & Vaping

Seaside Hideaway Hotel is a 100% non-smoking property. Smoking and vaping are not permitted inside guest bedrooms or any indoor area of the hotel.

Where smoking or vaping has taken place inside the property, a cleaning charge of up to £150 may be made to cover the reasonable additional cleaning, deodorising and associated costs required to return the room or affected area to a suitable condition.

Where the reasonable cost of cleaning, repair, replacement or loss resulting from smoking or vaping exceeds this amount, we reserve the right to recover the additional costs incurred.

6. Pets & Assistance Dogs

We do not accept pets.

Assistance dogs are welcome. Please contact us before arrival where possible so that we can make appropriate arrangements for your stay.

7. Damage, Lost Keys & Guest Behaviour

Guests are responsible for damage or loss caused by themselves or members of their party beyond reasonable wear and tear.

Where damage, loss or exceptional cleaning occurs, we reserve the right to charge the reasonable cost of cleaning, repair or replacement.

Guests are responsible for any hotel keys and key fobs issued during their stay. A charge of £80 may be made for each key set that is lost, not returned or damaged beyond normal use, reflecting the cost of replacement and the administration involved.

We reserve the right to refuse accommodation or require a guest to leave where behaviour is threatening, abusive, illegal, unsafe or seriously disruptive to other guests or staff.

Where a stay is terminated because of serious guest misconduct, no refund will normally be given for accommodation that cannot subsequently be used.

8. Parking

Seaside Hideaway Hotel has six private on-site parking spaces for eight guest rooms.

On-site parking is complimentary and available on a first-come, first-served basis. We therefore cannot guarantee that an on-site parking space will be available throughout your stay.

Additional free public parking is normally available in the lay-by immediately outside the hotel.

We cannot reserve or allocate individual parking spaces.

9. Accessibility

Seaside Hideaway Hotel is a period property. Guest bedrooms are located on the first and second floors and are accessed by stairs. The hotel does not have a lift.

Guests with mobility, accessibility or other specific requirements are encouraged to contact us before booking so that we can discuss individual needs and recommend the most appropriate room where possible.

10. If We Are Unable to Provide Your Accommodation

Very occasionally, circumstances may arise which mean that we are unable to provide the room or accommodation that has been confirmed.

If this happens, we will contact you as soon as reasonably possible.

Where possible, we will first consider whether we can offer you another suitable room at Seaside Hideaway Hotel.

If we are unable to accommodate you, any payment already made to us for accommodation we cannot provide will be refunded.

We will also make reasonable efforts to assist you in identifying alternative local accommodation where requested. However, particularly during major events and periods of exceptionally high demand in Scarborough, alternative accommodation may not always be available and we cannot guarantee that a suitable alternative can be found.

Nothing in these terms affects your statutory rights.

11. Privacy

Personal information provided in connection with your booking will be processed in accordance with our Privacy Policy and applicable UK data protection law.

We may share information with service providers where necessary to administer your booking, process payments and operate our business.

Marketing communications will only be sent where we have an appropriate lawful basis to do so, including consent where required.

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Payment Policy

All bookings must be secured with a valid credit or debit card at the time of reservation.

For our standard flexible rates, full payment is due on arrival at Seaside Hideaway Hotel, unless otherwise agreed.

We accept major credit and debit cards, contactless payments and cash. We do not accept cheques.

Certain promotional, discounted or special rates may require full or partial payment at the time of booking. Where a rate is prepaid or non-refundable, this will be made clear before the booking is confirmed.

By providing card details to secure your reservation, you authorise Seaside Hideaway Hotel to charge the card for any cancellation or no-show charges properly due under the Cancellation Policy applicable to your booking.

Where reasonably incurred and permitted under these terms, charges relating to lost keys, damage, smoking, vaping or exceptional cleaning may also be charged to the card used to secure the booking.

By confirming your reservation, you agree to the Payment Policy, Cancellation Policy and General Terms & Conditions applicable to your booking.

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Cancellation Policy

We understand that sometimes plans change. As a small independent hotel with only eight guest rooms, late cancellations can leave us with accommodation that we are unable to resell. Our cancellation policy is designed to provide flexibility while allowing us to manage our limited room availability.

Standard Flexible Rates

More than 14 days before arrival
No cancellation charge.

Between 14 and 7 days before arrival
50% of the total value of the accommodation cancelled may be charged.

7 days or less before arrival
Up to 100% of the total value of the accommodation cancelled may be charged.

Changes & Partial Cancellations

Reducing the number of nights in an existing booking is treated as a partial cancellation.

The cancellation terms above therefore apply to any night or nights removed from the original booking.

Seaside Hideaway Hotel operates a minimum stay of two consecutive nights. A booking cannot be amended where doing so would leave a stay of only one night.

For example, a confirmed two-night booking cannot be changed to a one-night booking by cancelling either of the booked nights.

No-Shows

If you do not arrive for your booking and have not contacted us to agree alternative arrangements, the reservation may be treated as a no-show and the full value of the booking may be charged.

If an unexpected delay means that you will arrive after our normal 8:00pm check-in time, please contact us as soon as possible. Where we are kept informed, we will make reasonable efforts to arrange a suitable alternative check-in.

Early Departure

Choosing to leave before the confirmed departure date is treated as a cancellation of the remaining accommodation. The unused night or nights may therefore remain chargeable in accordance with this Cancellation Policy.

How to Cancel

Direct bookings must be cancelled in writing or by email so that both you and Seaside Hideaway Hotel have a clear record of the cancellation.

If your booking was made through a third-party booking platform, your booking is subject to the cancellation conditions attached to that reservation and any cancellation should normally be made through the platform concerned.

Any prepaid or non-refundable promotional rate is subject to the specific cancellation conditions clearly displayed when that rate is booked.

Online Bookings & Cooling-Off Periods

Hotel accommodation booked for specific dates does not normally have the 14-day cooling-off cancellation right that applies to some other online purchases.

Nothing in this Cancellation Policy affects your statutory rights.

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Questions About Your Booking?

If you are unsure about any part of these terms, or if something unexpected has happened which may affect your stay, please contact us. We would always rather speak to you and understand the situation than have you simply not arrive.

Seaside Hideaway Hotel
Telephone: 01723 363178
Website: www.seasidehideaway.co.uk